What to expect when you pay, change or cancel.
Last updated: October 2026
Local experiences are usually paid on the day. For multi-day trips, a deposit may be requested to secure permits, lodging and transport, with the balance due before departure. Taj will tell you exactly what applies when she sends your quote.
Need a different date or time? Tell us as early as you can and we will do our best to move you at no cost.
Cancel at least 48 hours before the start for a full refund of any amount paid. Later cancellations may be charged for costs already committed (for example a host or venue).
Permits, lodges and transport are often non-refundable once booked. We will share the exact terms with your quote, and refund whatever our suppliers return to us.
Gorilla permits and some park fees are issued by the Uganda Wildlife Authority on strict terms and are usually non-refundable. Date changes depend on availability.
If we must cancel for safety, weather or other reasons, we will offer another date or a full refund of what you have paid for that experience.
Questions? Contact Taj.